These Terms of Service ("Terms") govern your access to and use of the Grid Intercon software platform (the "Service"), operated by Grid Intercon LLC, a Texas limited liability company ("Grid Intercon", "we", "us"). By creating an account, starting a free trial, or using the Service, you agree to these Terms on behalf of yourself and the organization you represent ("Customer", "you").
Grid Intercon is a software platform for tracking interconnection and commissioning milestones for electric generation and large load projects, including projects in the ERCOT region. The Service organizes deadlines, documents, checklists, and status information that you or your team enter or upload.
Grid Intercon is a software provider. It is not an engineering firm, does not offer professional engineering services, and does not provide legal, regulatory, or financial advice. Nothing in the Service constitutes engineering advice or a professional opinion.
We offer a 14-day free trial. No payment card is required to begin a trial. At the end of the trial period, you may subscribe to a paid plan; if you do not, your account will be suspended and access to the Service will end. We do not automatically convert trials to paid subscriptions, and we will not charge you without your express authorization.
We may limit, modify, suspend, or discontinue trials, or decline to offer a trial to any person or organization, at our discretion.
You retain all right, title, and interest in the data, documents, and content you submit to the Service ("Customer Data"). You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide and support the Service. We do not sell Customer Data, and we do not use Customer Data to train any artificial intelligence or machine learning model, whether our own or a third party's.
You represent that you have the rights necessary to submit Customer Data and that doing so does not violate any confidentiality obligation you owe to a third party.
This section is important. Read it carefully.
The Service surfaces dates, thresholds, and checklist items derived from publicly available ERCOT documentation and from information you provide. Interconnection processes change, and source documents are revised. Accordingly:
Alerts and notifications are a convenience, not a guarantee of delivery. Email may be delayed, filtered, or undelivered for reasons outside our control.
The Service relies on third-party infrastructure providers and may reference or incorporate publicly available ERCOT materials. Grid Intercon is not affiliated with, endorsed by, sponsored by, or certified by ERCOT. References to ERCOT processes, forms, and terminology are descriptive. ERCOT is not responsible for the Service.
The Service, including its software, design, and documentation, is owned by Grid Intercon and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We retain all rights not expressly granted. Feedback you provide may be used without restriction or obligation to you.
Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisors who need it and are bound by comparable obligations. This does not apply to information that is public, independently developed, or lawfully obtained elsewhere, or to disclosures required by law.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, PROJECT DELAY, LOST QUEUE POSITION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section 12 do not apply to: (a) your obligation to pay fees when due; (b) either party's indemnification obligations under Section 13; (c) either party's breach of Section 10 (Confidentiality); (d) your breach of Section 6 (Acceptable Use) or infringement or misappropriation of our intellectual property; or (e) either party's gross negligence, willful misconduct, or fraud.
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law.
We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes that third party's intellectual property rights. Our obligations under this paragraph do not apply to claims arising from (i) Customer Data, (ii) combination of the Service with items not supplied by us, or (iii) use of the Service other than as permitted by these Terms.
If the Service becomes, or in our reasonable opinion is likely to become, the subject of an infringement claim, we may at our option (a) procure the right for you to continue using the Service, (b) modify the Service so that it is non-infringing, or (c) terminate the affected subscription and refund prepaid, unearned fees. This Section states each party's sole and exclusive remedy for third-party intellectual property claims.
Indemnification is conditioned on the indemnified party promptly notifying the indemnifying party of the claim, granting sole control of the defense and settlement, and providing reasonable cooperation at the indemnifying party's expense. Amounts payable under this Section are subject to the cap in Section 12, except that our indemnity obligation under the second paragraph is capped at two times the fees you paid in the twelve months preceding the claim.
These Terms apply while you have an account. Either party may terminate for material breach that remains uncured 30 days after written notice. We may suspend access immediately for non-payment, suspected unauthorized access, or use that threatens the Service or other customers.
On termination or suspension, we will retain Customer Data for 30 days and will make it available for export during that period, including where access was suspended for non-payment. After 30 days we may delete it. On written request within that window we will confirm deletion.
We may update these Terms. For material changes we will give at least 30 days' notice by email or in-product notice before they take effect. Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Travis County, Texas, and each party consents to that jurisdiction.
Sections 5, 9, 10, 11, 12, 13, 16, and 17 survive termination or expiration of these Terms.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, on notice to you. Any other assignment is void.
Notices to us must be sent to support@gridintercon.com. Notices to you will be sent to the email address on your account or posted in the Service. Notice is effective on the day sent, or the next business day if sent outside business hours.
Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disaster, war, labour dispute, internet or utility failure, grid emergency, or acts of government.
Neither party will use the other's name or marks publicly without prior written consent, except that we may identify you as a customer, using your name and logo, in customer lists and on our website unless you tell us in writing not to.
These Terms are the entire agreement between the parties on this subject and supersede prior discussions. If we and you execute a separate written order form or master agreement, that document controls to the extent of any conflict. Your purchase order terms have no effect.
If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains in force. A failure to enforce is not a waiver. These Terms create no third-party beneficiary rights.
The parties are independent contractors. These Terms create no partnership, franchise, joint venture, agency, or employment relationship.
Questions about these Terms: support@gridintercon.com.