Privacy Policy

This policy explains what Grid Intercon collects, why, and what you can do about it. It applies to our website and to the Grid Intercon platform. The controller of your personal data is Grid Intercon LLC, a Texas limited liability company.

1. What we collect

Information you give us

• Account information — name, work email, organization, role, and password credentials handled by our authentication provider.
• Project data — the interconnection and commissioning information you enter or upload: project names, queue identifiers, milestone dates, documents, and notes.
• Billing information — company name, billing contact, and address. Payment card details are collected and stored by our payment processor; we never receive or store full card numbers.
• Correspondence — messages you send us by email or through support.

Information collected automatically

• Usage data — pages viewed, features used, and timestamps, used to operate and improve the Service.
• Device and log data — IP address, browser type, and error logs, retained for security and diagnostics.

2. How we use it

• To provide the Service, including generating deadline alerts and risk scores.
• To authenticate users and secure accounts.
• To bill you and maintain financial records.
• To provide support and respond to your requests.
• To improve reliability and performance.
• To comply with legal obligations.

We do not sell personal information. We do not use your project data to train any artificial intelligence or machine learning model, whether our own or a third party's. We do not share your project data with other customers. We do not process personal data for targeted advertising or for profiling that produces legal or similarly significant effects.

3. Service providers

We use the following providers to run the Service. Each is bound by contract to process data only on our instructions.

We will give customers at least 30 days' notice before adding or replacing a provider that processes Customer Data, by email or in-product notice. If you object to a new provider on reasonable data-protection grounds, contact us and we will work with you in good faith; if we cannot resolve it, you may terminate the affected subscription and receive a refund of prepaid, unearned fees.

4. Data isolation and security

Each customer organization's data is isolated at the database level using row-level security, with per-organization document storage paths. Data is hosted in the United States. We use encryption in transit, role-based access controls, and least-privilege access for our own personnel. No system is perfectly secure, and we do not claim otherwise; if you require a formal security review, contact us for our current data-handling summary.

Security incidents

If we become aware of a breach of security leading to the unauthorized acquisition of your personal data, we will notify affected customers without unreasonable delay, describing what we know about the incident, the categories of data involved, and the steps we are taking. We will cooperate with your own notification obligations.

5. Retention

We keep account and project data for as long as your account is active. After termination or suspension, you may export your data for 30 days, after which we may delete it. We retain billing records for as long as required by tax and accounting law, and limited log data for security purposes.

6. Your choices and rights

• Access and correction — you can view and edit most account and project data directly in the Service.
• Export — you can export project data at any time in PDF or Excel format.
• Deletion — you may request deletion of your account and associated data.
• Confirmation — you may ask whether we are processing your personal data, and obtain a copy.
• Email preferences — deadline alerts are configurable per user. Transactional messages about your account cannot be switched off while the account is active.

Depending on where you live, you may have additional rights, including under the Texas Data Privacy and Security Act. To exercise any right, email support@gridintercon.com. We may need to verify your identity, normally by confirming control of the account email address.

Timing and appeals

We will respond to a verified request within 45 days. We may extend that period once by a further 45 days where reasonably necessary, and will tell you if we do. If we decline to act on your request, we will explain why within the same period.

You may appeal a refusal by emailing support@gridintercon.com with "Privacy Appeal" in the subject line. We will respond in writing to an appeal within 60 days. If we deny the appeal, you may submit a complaint to the Texas Attorney General at texasattorneygeneral.gov.

7. Cookies and third-party requests

We use strictly necessary cookies to keep you signed in and to maintain session security. We do not use advertising cookies, we do not sell data to advertisers, and we do not run third-party analytics. If we add analytics in future, we will update this policy first.

Our public website loads typefaces from Google Fonts. When your browser requests those files, your IP address is transmitted to Google as part of the request. We do not control that processing and receive no data from it. If you would rather avoid it, a content blocker will prevent the request; the site remains readable in a fallback typeface.

8. Children

The Service is a business tool and is not directed to anyone under 18. We do not knowingly collect information from children.

9. Changes

We may update this policy. Material changes will be announced by email or in-product notice before they take effect, and the "last updated" date above will change.

10. Contact

Privacy questions, requests, or appeals: support@gridintercon.com. Grid Intercon LLC, Austin, Texas.